Help & Support

/Help & Support
Help & Support 2017-08-27T14:02:53+00:00

– I’d like to order Greek Coffee. Do I have to register?
If you would like to place orders online from first you need to register by signing up (open an account). For this you will need a valid email address. When filling in your details, you must also select a username, which gives you access to your account. By having a account you can manage your current and future orders.
PLEASE NOTE: Initially a computer generated password will be emailed to you. You can change your password afterwards when you login to your account.

– I don’t remember my password, what do I do?
If you have successfully registered with and you can’t remember your password, please follow the password recovery process. You’ll need your email address for this.

– How can I pay for my order?
We accept payments online via our secure and trusted Paypal service. You do not need a Paypal account or membership. You can also place and pay for an order simply by email invoicing. (available on telephone orders only – see below).

– I don’t want to place an order for Greek Coffee over the website, what do I do?
You can place and pay for an order by email. Simply email the details of your order along with your delivery details. Payment can be made using credit / debit cards via Paypal email invoicing. On special circumstances bank money transfers can also be accepted.

– Do you deliver Greek Coffee to my country?
Yes, we deliver worldwide as long as there is a postal service in place. Please note that we cannot deliver to a PO Box. There are no customs restrictions for packaged coffee.

– Where is my order?
If you recently placed an order and you’re wondering why you haven’t received it yet, you should first check whether we’ve dispatched it to you. In order to do this you need to  login to you account. All successful orders are automatically notified to you by email.

How long does it take to receive my order?
All orders are dispatched via Airmail service and usually are received within 1 week from the day of dispatch, depending on your country’s postal system.  Here are some approximate delivery times:

  • European Union: 3-8 days
  • Europe: 3-8 days
  • Australia: 7-10 days
  • Canada: 5-9 days
  • United States: 5-9 days
  • Rest of the World: 7-12 days

– What much does it cost to deliver my Greek Coffee order?

– Is there a minimum order value?
In order to keep the prices low, free delivery and our service at the highest level we had to introduce a £49 minimum order value. Almost all of our customers spend more than £50 per order anyway, so it’s only the tea drinkers who will be affected.

– I love Greek Coffee, but where can I find more Greek Products?
Is there anything more enjoyable than drinking your Greek Coffee on a beautiful sunny Sunday morning while reading a Greek Book and eating your favourite Greek Chocolate?

– How do I contact
You can call us on +44 (0)208 123 0570, send us an email or simply use our online contact form. If you’d like to send us a postcard or write to us about Greek Coffee, please send your letter to: SNBC Group, 207 Regent Street, London W1B 3HH, United Kingdom.